Bus Tracking App: FirstView

  • In continued partnership with our transportation provider, First Student, Providence Public Schools is launching FirstView, a bus tracking and parent communications app for your smartphone or desktop. For additional information, please watch this video.

    What's my district code?

    The ​district code is the same for all ​parents. ​When prompted, type SGMY

    ParentView

    Live Tracking

    The FirstView map screen shows you the location and direction of your student’s bus, for both morning and afternoon trips. FirstView also provides caregivers with confirmation when the trip is complete.

    Customizable Bus Proximity Notifications 

    With FirstView, you set up a geofence around your location and are alerted when the bus enters the geofence. The geofence size and alert times are customizable, so parents are in control of their notifications. Students should still be at their assigned bus stop 10 minutes prior to the scheduled arrival time.

    Custom Alerts and Messages

    Set up push or email notifications alerting you when your student's bus enters the geofence. Connect up to three additional email accounts (including your own) to receive email alerts. This is a great feature for grandparents or caregivers! 

    Multi-Stop View

    Buses for all your students can be tracked with FirstView. Using individual colors for each student, the bus assigned to each student’s route appears on the map in the same color as the student for easy viewing.

    Secure and Easy Access

    FirstView requires a password-protected account for app set-up. This way, only you can view your student’s stop! These codes are provided by your district/school.

    Dedicated Customer Support

    We are here to help you. Whether you are having trouble getting started with FirstView, not seeing correct data or have an idea to make FirstView better, we want to hear from you!

     

    FirstViewHow can I get support with setting this app?

    Contact FirstView Monday – Friday:

    1. Calling the toll-free phone number 888-889-8920 from 7:00 a.m. EST to 5:00 p.m. EST
    2. Emailing Customer Support at support@firstviewapp.com
    3. Using the in-app “✉” button to provide feedback
    4. Review this step-by-step guide English | Spanish | French

     

    For more information and to download the app, please go to www.firstviewapp.com.

     

    How it works

    FirstView tracks the bus on the map and allows you to set up a customizable geofence around your pick-up/drop-off location, so you can be alerted when the bus is close. Getting started with FirstView is simple. First download the app from Google Play or the App Store, register for an account, and enter the required code(s). To start tracking:

     

    Choose Your Student's Route

    1. Choose Your Student's Route

    Drop a Pin and Set Up the Geofence

    2. Drop a Pin and Set Up the Geofence

    Set Up Alert Notification Hours

    3. Set Up Alert Notification Hours

    Track the Bus and Receive Alerts

    4. Track the Bus and Receive Alerts